Terms & Conditions

Standard conditions of sale

This contract shall be subject to these terms and conditions of sale. Medplus general trading F.Z.E, Ajman reserves the right to amend these conditions at any time. These terms and conditions shall take precedence over any other terms and conditions, unless otherwise agreed in writing.


In these terms and conditions 'the Seller' means Medplus general trading F.Z.E, Ajman and the company's website www.medicalmart.ae and 'the Buyer' means the purchaser of goods from the Seller under these terms and conditions.

Trade Only

All product and product information available through Medplus general trading F.Z.E catalogue and website are intended solely for qualified healthcare professionals, and are offered for sale strictly on a business to business basis. Just Care Group Ltd and any associated companies exclude any liability for damages or loss by unqualified users of the products. Medplus general trading F.Z.E reserves the right to refuse to accept orders if it believes that a Buyer is not a trade customer.


All prices on the website and catalogue are in UAE and shown exclusive of VAT, which will be charged at the rate relevant at the date of invoice, where applicable. The prices on the website and catalogue are correct at the time of display / printing but the Seller reserves the right to change them at any time without prior notice.


Payment is cash on delivery


All deliveries within 24 hrs from order time.

Shortages, Damages and Claims

The Seller shall not be liable to the Buyer for any shortages in quantity delivered, damage or loss, or any defects in the products unless the Buyer notifies the Seller in writing within three (2) days of receipt of the goods. The notification must include the name and address of the Buyer; the quantity and description of the good; and the invoice number and date of relevant invoice. Where liability is accepted, the only obligation of the Seller shall be, at its option, to make good any shortage or non-delivery and / or replace any good found to be damaged or defective and / or refund the cost of any such goods by a credit note.

If goods have been ordered in error the Buyer must request an authorisation form from the Seller to return the goods. No goods will be accepted as a return without a pre-authorisation number. Goods must be returned within 7 days of receipt, unused and in their original packaging. The Seller accepts no responsibility for lost parcels without a confirmation of the despatch of the parcel to the Seller.

If goods have been ordered in error, the Buyer must pay for the return. If goods are being returned because they are faulty or damaged, the Seller will pay for the return.


All items are guaranteed according to manufacturer's warranty Please contact the Seller's customer services team to find out specific warranty details. The Seller offers no further or additional warranty than that provided by the manufacturer.

Cancellations and Variations

Following acceptance, orders may only be cancelled if the item is currently out of stock, or its manufacture has not yet begun. Requests for cancellation must be made in writing. Variations can only be accepted if the goods have not been manufactured or dispatched. Any variations must be notified in writing.

Online Orders

When you place an order with www.medicalamrt.ae we will send you an email to confirm receipt of your order and containing details of your order. Your order represents an offer to purchase a product which is accepted by us when we dispatch that product to you. Any products that are on the same order but are not dispatched do not form part of that contract.

Web Content

All content on the website is the property of Medplus general trading F.Z.E, Ajman or our suppliers. All software used on this website is the property of Medplus general trading F.Z.E, Ajman or our software suppliers. You may not extract or reutilize any of the contents of the website without the written permission from Medplus general trading F.Z.E, Ajman.

Medplus general trading F.Z.E, Ajman grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written permission from Medplus general trading F.Z.E, Ajman. This license does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller. Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of Medplus general trading F.Z.E, Ajman.


All goods are subject to stock availability.