Contact at sales@medicalmart.ae
Call at +971553603679
Click the ‘login’ icon on the top right corner of the page.
Click on ‘Register’.
This will open a window where you will need to fill in your basic details, select a password for your account, and click on the ‘Register’ button to complete your registration!
Once finished, click ‘Register’.
Yes, you can place an order with Medicalmart, even without a registered account. You may do so, by selecting the ‘Checkout as Guest’ option at the time of completing your purchase on the website.
However, as a registered member of Medicalmart, you are entitled to several benefits that'll help us deliver the best online shopping experience to you. These include:
- You do not need to enter your details like address every time you order. It is saved in My Account.
- You can track all your orders by logging in to My Account with user email id and password.
- You can save items you are interested in using the My Wishlist feature for easy shopping in the future.
- If you choose to, you can receive regular updates on Medicalmart's latest and attractive promotions by subscribing to our newsletters.
To shop on Medicalmart’s website as a guest, please follow the instructions below:
If you are not able to log in using your password, try resetting your password by clicking the ‘Forgot your Password?’ tab.
This will open a window where you need to provide your registered e-mail address. Please enter your email address and click on ‘Email reset link’. You will receive a link to reset your password.
Please click on the 'Login' link on the top right-hand side of the page. This will open a window where you will see a 'Forgot Password?' tab.
Provide your registered email address and we will email you instructions for getting a new password.
Note: The reset password feature is only available to registered users.
To change your password, login and click on the ‘My Profile’ tab under your Account name.
Please click on the ‘Change Password’ tab under the ‘My Profile’ section of the page.
Here, you can change your password by entering your current password and the new password.
1. Click the ‘Login’ icon on the top right corner of the page. Click on ‘Register’. This will open a window where you will need to fill in your basic details, select a password for your account, and click on the ‘Register’ button to complete your registration! Once finished, click ‘Register’.
As a registered member of Medicalmart, you are entitled to several benefits, that’ll help us deliver the best online shopping experience to you. These include:
- You do not need to enter your details like address every time you order. It is saved in My Account.
- You can track all your orders by logging in to My Account with user email id and password.
- You can save items you are interested in using the My Wishlist feature for easy shopping in the future.
- If you choose to, you can receive regular updates on Medicalmart's latest and attractive promotions by subscribing to our newsletters.
Please use the Subscribe link at the bottom of our homepage to subscribe to our newsletters in order to receive exclusive offers and the latest news on our products and services.
To place an order on Medicalmart website, please follow the instructions below:
Choose the products you want and proceed to checkout
At the Email Login step, choose the Login/Login with OTP/"Checkout as Guest” option
Enter your delivery information and review your order details
Choose your payment method
Place your order
To select any particular product you wish to order, please click on the ‘Add to Cart’ option on the product page of the website. If you wish to add more products to your order, click on the ‘Continue Shopping’ tab to return to our homepage to browse more products.
You can click on the ‘Add to wishlist’ or the ‘heart’ tab at the bottom of any product on the website to add a product to your wishlist. Using the Wishlist feature, you can save any products you like for shopping them in future.
Please contact our customer support team at +971553603679 for any assistance required to place an order. We are always happy to assist you.
Please contact our customer support team at +971553603679 for any assistance required. We are always happy to assist you.
We have attractive discounts available, from time to time. You can view any available discounts or offers on the homepage of our website.
Upon confirmation of your order, you will receive an SMS and an e-mail to notify you about the order.
It takes 7-10 business days for the product to reach you, from the date of purchase. You may track your order using the tracking information we will send to your email id. In case of any delay in delivery, we will call you to notify you about the same.
To Add/Remove a product from your order, please follow the instructions below:
Unfortunately, after you have placed an order, you won't be able to add/remove a product to your order. However, you may cancel your order and place a new one with the preferred product(s).
To Change Address, please follow the instructions below:
Once you have placed your order, you cannot change the delivery address/phone number/e-mail id. However, you may cancel your order and place a new one with the preferred address/phone number /e-mail id.
Medicalmart is an e-commerce company selling curated products catering to the medical and lifestyle needs.
Medicalmart tries its best to offer its customers the best, lowest and competitive selling price for each product listed on our website.
The selling price for each product will be inclusive of GST and any other levies that may be required to be remitted in connection with the sale of the products
Medicalmart may carry out promotions from time to time. During these promotions, Medicalmart may provide discounts/ offers on the products by lowering the selling price. The final selling price of the product is decided by Medicalmart alone at its sole discretion. The maximum retail price shall always be indicated in the product information being provided by Medicalmart for the customers.
No. We do not have any hidden charges for our products.
Shipping fee of AED 20 is applicable on all orders
Medicalmart offers a wide range of payment options to provide flexibility and convenience to the customer. The following payment options are currently available on Medicalmart :
Internet Banking. We have partnered with leading banks in India.
Visa, Master, American Express and Diners Credit Cards.
Debit Cards issued by leading banks in India.
Cash On Delivery
Online Wallets such as Freecharge, Ola Money and PayZapp
Medicalmart’s website uses HyperText Transfer Protocol Secure (HTTPS) to ensure a secure shopping experience for its customers. Our third-party payment gateway pages are 3D secure that enable you to securely use your card for online purchases.
If you purchase through Cash On Delivery (COD) payment option, then you can pay in cash at the time of actual delivery of the product at your doorstep.
Please enter your PIN code, on the product page of the item you wish to buy, to check for eligibility of COD in your area for purchasing the item.
Cash on Delivery option is available only in selected pin codes and is subject to the discretion of our logistics partners.
You can apply a coupon by entering promo code details on the cart page before order placement.
In case of payment failure, please contact our customer support team for assistance at +971553603679.
Please click ‘re-send OTP’ and in case this does not work, please contact our customer support team at +971553603679 for further assistance.
Please contact our customer support team at +971553603679 and we will assist you to place your order.
We try our best to deliver products purchased from Medicalmart at your doorstep in excellent condition and as quickly as possible, in accordance to our Shipping Policy.
1. We have partnered with top-ranked courier service providers in India including Blue Dart, Xpress Bees, Ecom Express & India Post, to deliver 95% of our shipments within a period of 7 working days.
2. In the case that the product you ordered is out-of-stock, we will place your order on hold and notify you about the delivery schedule via call/e-mail/SMS. As soon as the product is back in stock, we will ship your order via our delivery partners.
We source items from a large network of merchants spread across the country. The delivery time for an item is determined by various factors such as, the location from where the item is procured, and the logistics network available at your location. Hence, the delivery dates may vary from one item to the other.
Medicalmart delivers UAE. Please enter your pin code on the product page of our website to check if we deliver the particular product to your location.
Currently, Medicalmart doesn't ship items outside of the UAE. However, Medicalmart does allow you to make purchases for your loved ones in UAE from anywhere in the world by using your international credit or debit cards issued in UAE. You will need to ensure that the Shipping Address is in UAE.
Yes. Please enter details of your shipping address in the “My Address” section of your account. Alternatively, you can add a new address at the time of checkout, by clicking the “Add New Address” tab on the page.
You can edit your existing billing address in the “My Address” section of your account. However you cannot change your billing address, once you have already placed an order.
The day our delivery partners will attempt to deliver your order, they will notify you via an SMS about the delivery. Additionally, our delivery partner will call you if they are unable to locate your address.
You can check the status of any order you've placed on the Your Account page.
Please contact our customer support team at +971553603679 for any assistance required. We are always happy to assist you.
Please contact our customer support team at +971553603679 for any assistance required. We are always happy to assist you.
We source our products from a large network of merchants across the country, therefore the shipping timelines and the location from where these products are shipped vary from one product to the other. For the same reason, you may receive a partial order, in a few cases. In such cases, you can track the rest of your order using the tracking details we will send to you on email.
Please contact our customer support team at +971553603679 for assistance. We are always happy to assist you.
We understand there are time-sensitive situations where you may need to expedite the delivery of an item. For such requests, please contact our customer support team at +971553603679 for assistance.
You can exchange all products except personal hygiene products
Medicalmart’s 15-day returns and exchange policy gives you an option to return or exchange items purchased on our website for any kind of manufacturing defect or damage within 15 days of receipt of the item.
Please contact our customer support team within 24 hours of placing the order on +971553603679 or email us at customercare@Medicalmart.in We are always happy to assist you.
Please contact our customer support team on +971553603679 within 15 days of delivery of the product. We will arrange a reverse pick-up request and replace the product for you.
Please contact our customer support team on +971553603679 or email us at customercare@Medicalmart.in within 15 days of delivery of the product for return/exchange requests.
Yes, you can return multiple products from a single order.
All exchange orders will require a minimum of 7 working days to be processed, subject to availability of the product(s) in stock.
For return orders, in the case of processing a refund for an order paid using the Cash on delivery option, we will contact you to confirm your bank details to initiate the process. The refund will be processed in 3-5 working days from the date of approval of refund. In the case of processing a refund for an order paid using prepaid payment options, the refund will automatically reach your bank account within 7-8 working days, from the date of approval of refund.
We will arrange a free pick up of your product(s).
In the case of processing a refund for an order paid using the Cash on delivery option, we will contact you to confirm your bank details to initiate the process. The refund will be processed in 3-5 working days from the date of approval of refund. In the case of processing a refund for an order paid using prepaid payment options, the refund will automatically reach your bank account within 7-8 working days, from the date of approval of refund.
We do not process any refunds in Cash. We will require your bank details to transfer the refund amount to your bank account.
No, shipping charges are non-refundable in case of return or cancellation of orders.
Our team will get in touch with you within 48 hours of placing the return/exchange request.
Please contact our customer support team at +971553603679 for any assistance required. We are always happy to assist you.
Medicalmart tries its best to offer its customers competitive prices for each product listed on their website. We do our best to bring great products at great prices for you.
Please check for warranty information in the ‘Full Description’ section of products listed on our website.
Please contact our customer support team at +971553603679 for any assistance required. We are always happy to assist you.
You can choose the ‘Add to Wishlist’ option, in case a product you wish to buy is out of stock. You will receive a notification from us when the product is back in stock
To submit a product review, click on the ‘Reviews and Ratings’ link on the product page of the item you wish to review. Click on ‘Write Review’. Fill out the review in the text boxes provided and rate the product by clicking on the stars displayed on the left side of the page. Click on ‘Submit’ once you are done to complete submitting the product review.
Please reach out to us at digest@Medicalmart.in and we will get back to you soon.
You can cancel your order by clicking on the ‘My Orders’ section of your Medicalmart account and then select ‘Cancel Order’ against it.
Please contact our customer support team at +971553603679 for assistance.
In the case of cancelled orders, refunds for orders paid using the Cash on Delivery option are processed within 3-5 working days from the date of approval of refund. In the case of refunds for orders paid using prepaid options, the refund amount will be credited to your bank account within 7-10 working days. Effectively, it takes up to 2 weeks for completion of refund requests for cancelled orders.
Please contact our customer support team at +971553603679 for assistance.
Currently, we do not have a mobile application, however you can enjoy a convenient shopping experience on our website.
Please send us details at marketing@Medicalmart.in and our team shall get in touch with you.
Please send us details at marketing@Medicalmart.in and our team shall get in touch with you.
Please send us details at marketing@Medicalmart.in and our team shall get in touch with you.
Please send us details at marketing@Medicalmart.in and our team shall get in touch with you.
Currently, we do not have a loyalty program for our customers. If you wish to, you may connect with us at marketing@Medicalmart.in for any query, feedback or suggestions regarding the same.
Please check the junk or spam box of your e-mail, in case our newsletters or e-mails do not appear in your inbox. If you find the newsletters from us in your junk/spam box, please mark them as 'not spam' and add the sender to your contact. If you are using Gmail, our e-mails may also be under the Promotions or Updates tab. In such a case, just drag the e-mail to the Primary tab.